Frequently Asked Questions

Originals & Fine Art Prints

  • Each fine art print begins as an original oil painting by Morgan McVay. The artwork is professionally photographed or scanned, color-corrected, and printed using archival giclée printing methods on museum-quality paper.

    Prints are created to preserve as much of the color, texture, and presence of the original painting as possible, while making the work more accessible for collectors.

  • Open-edition prints are unsigned fine art prints that may continue to be available over time.

    Limited-edition prints are produced in a fixed quantity, hand-signed and numbered by Morgan, and include a certificate of authenticity.

    Once a limited edition sells out, that edition size will not be restocked.

  • Open-edition prints are professionally printed and shipped with protective packaging.

    Limited-edition prints include a hand-signed and numbered print, protective packaging, and a certificate of authenticity.

    Original paintings include the original oil painting, protective packaging, and a signed certificate of authenticity.

Sizing & Framing

*updated October 2026

Shipping

  • Print sizes refer to the final paper size unless otherwise stated in the product description.

    All prints may include a white border for easier handling and framing. When a print includes a border, the product page will note whether the selected size refers to the final paper size or the artwork image size.

  • Prints are sold unframed unless clearly stated otherwise.

    Frames are personal. Some people want sleek gallery energy. Some people want ornate gold drama. Some people are just trying to survive Target. I support all journeys.

  • For best care, frame paper prints behind glass or acrylic using acid-free materials.

    If your print has a white border, you can frame it directly or mat it into a larger frame, depending on the look you want.

    I personally LOVE adding a mat to my prints!

  • Open-edition prints are typically printed on demand and shipped directly from the print studio. Expect one week for print/packaing and one-two weeks for shipping domestic. An extra week or so may be necessary for international orders.

    Limited-edition prints are signed, numbered, packaged, and shipped by Morgan McVay Studio. Expect one week for print/packaing and one-two weeks for shipping domestic. An extra week or so may be necessary for international orders.

    Original paintings require extra care and may need time for drying, varnishing, photography, documentation, and packaging before shipment. Estimated timelines will be noted on the product page when applicable or communicated after purchase.

    Once your order ships, you’ll receive tracking by email.

  • Girl, don’t I know it!

    I do my very best to work with the most cost-effective carriers that can provide low-cost and quality care to ensure your art gets to you safely. I also try to ensure that your shipping pricing is inclusive of shipping, insurance, customs, VAT, etc. where I am able so you have limited surprises and can simply enjoy your art when it arrives!

    Please note, not all costs can always be calculated so additional fees may apply and are the responsibility of the customer.

  • Yes, select artwork can ship internationally.

    For international collectors, Morgan McVay Studio does its best to make receiving your artwork as smooth as possible.

    For certain international orders, shipping rates may include an allowance for postage, protective packaging, tracking, insurance where applicable, and any import charges that must be prepaid at the time of shipment.

    Because customs, VAT, duties, brokerage fees, carrier handling charges, and postage rates vary by country and can change without notice, checkout shipping may not cover every fee assessed by your destination country or carrier.

    Any additional customs duties, VAT, import taxes, brokerage fees, carrier handling charges, or delivery-related fees required after shipment are the responsibility of the buyer.

Returns, Cancellations & Damages

  • All artwork sales are final.

    Because prints are produced on demand and originals are one-of-a-kind, Morgan McVay LLC does not accept returns or exchanges for change of mind, incorrect sizing, framing preferences, color differences between screens and physical artwork, or delays outside the studio’s control.

    Please review product details carefully before placing your order.

  • Sometimes… but not guaranteed. Please reach out within 24 hours of order being placed so I can do my best to acommodate.

    Some orders enter production or fulfillment shortly after checkout, which means cancellations, address changes, or order edits cannot always be accommodated once an order is placed.

    Basically: email quickly, and I’ll do my best.

  • I want your artwork to arrive safely, beautifully, and ready to be loved. If something went wrong, please reach out at studio@morganmcvay.com and include your order number and any helpful details or photos.

    DAMAGES

    Every order is packed with care, but once a package is in the hands of the shipping carrier, some factors are unfortunately outside of Morgan McVay LLC’s control.

    If your order arrives damaged, please email studio@morganmcvay.com within 48 hours of delivery and include:

    • photos of the damaged artwork

    • photos of the packaging

    • photos of the shipping label

    • any visible exterior damage to the box, tube, or mailer

    Please keep all original packaging until the issue has been resolved, as it may be needed for a shipping or insurance claim.

    Eligible damage claims will be reviewed case by case. If approved, Morgan McVay LLC may offer a replacement, repair solution, or insurance claim support depending on the type of artwork and fulfillment method.

    Please also care for your artwork once it arrives. Paper prints should be framed behind glass or acrylic and kept away from excess moisture, direct water exposure, and other avoidable chaos.


    LOST / MARKED DELIVERED

    If your package is marked Delivered but you do not have it, please first:

    • confirm that the shipping address entered at checkout was correct

    • check around your property, mailbox, front desk, or mailroom

    • ask neighbors or anyone else who may have accepted the package

    If the package still cannot be located, please contact the shipping carrier directly.

    Morgan McVay LLC is not responsible for packages lost due to theft after delivery, carrier delivery errors, or incorrect shipping information entered by the customer. However, if there is anything I can do to help you track down the package or review next steps, I’m happy to help.

    If a package is returned because of an incorrect or incomplete address, refusal, failed delivery attempts, or unpaid customs/VAT/import fees, the buyer is responsible for the cost of reshipping the order.

    CANCELLATIONS / CHANGES

    If you need to cancel or update an order, please email studio@morganmcvay.com as soon as possible.

    Because some orders are sent into production or fulfillment shortly after purchase, cancellations, address changes, and product changes cannot be guaranteed once an order has been placed.

    Open-edition prints are often produced on demand and may not be eligible for cancellation once they have entered production.

    Limited-edition prints, original paintings, and commissioned work are final sale.

    RETURNS / REFUNDS

    All sales are final.

    Morgan McVay LLC does not accept returns or offer refunds for:

    • change of mind

    • incorrect size selection

    • framing preferences

    • slight color variation between screens and printed artwork

    • delays caused by shipping carriers

    • international customs, VAT, import duties, brokerage fees, or related delivery charges

    If there is a genuine issue with your order, please get in touch and I will do my best to help.